Who We Are
Sora Rooftop is a premium dining and event venue located in São Paulo, Brazil.
- Address: Rua Aurora, 756 — Santa Efigênia, São Paulo — SP, 01209-002, Brasil
- Contact: contato@sorarooftop.com
Data We Collect
To provide you with our services, we collect necessary information when you interact with our website forms. This includes:
- Full Name
- Email Address
- Phone/WhatsApp number (if provided voluntarily)
- Reservation details (preferred date, number of guests)
- Event details (event type, estimated budget)
- Booking codes or links (for Airbnb stay integrations)
- Any additional notes or requests provided in the text areas
How We Use Your Data
We use the collected information strictly to fulfill your requests:
- To process and confirm reservation requests.
- To send booking confirmations and receipts.
- To provide accurate quotes and availability for corporate and private events.
- To send essential booking reminders strictly related to your upcoming visit.
- To improve the overall safety and user experience of our website.
Legal Basis
We process your personal data under the following legal bases (in compliance with standard data protection regulations, including LGPD):
- Consent: When you voluntarily fill out our forms or explicitly opt-in to communications.
- Legitimate Interest: To operate our business and respond promptly to your service, quote, or reservation inquiries.
- Execution of Contract: Taking necessary steps prior to entering into a reservation or event agreement.
Email Policy
We maintain a strict transactional email policy to protect your privacy.
- We send transactional emails only: This includes reservation confirmations, receipts, necessary reminders, and responses to quote requests.
- No unsolicited marketing: Marketing emails or newsletters are sent only if you provide explicit consent (Double Opt-in). You will never be automatically subscribed to a marketing list by requesting a table or quote.
Data Sharing & Processors
We do not sell, rent, or trade your personal data. We only share data with trusted third-party service providers required to operate our business, such as:
- Secure website hosting providers.
- Standard analytics tools to monitor website performance.
- Reservation integrations (e.g., Airbnb, when you supply your booking data to us).
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, complete your reservation or event, and comply with any legal or accounting obligations.
Your Rights
You have the right to:
- Access, correct, or request the deletion of your personal data.
- Withdraw your consent for optional communications at any time.
- Request a copy of the data we hold about you.
To exercise these rights, please contact us at: contato@sorarooftop.com.
Security
We implement reasonable and standard security measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no digital transmission is entirely secure, and we cannot guarantee absolute security.